Frequently Asked Questions

Are the products edible?

Please note that all of our products are for external use only and are not meant to be ingested or consumed in any way. Although our products are made with safe and natural ingredients, they are not intended for consumption and may cause harm if ingested. Please keep our products out of reach of children and pets, and do not apply them to sensitive areas such as eyes, mouth, or open wounds. If you have any concerns about our products or their ingredients, please contact us for more information. Thank you for your understanding and cooperation.

What is your return policy?

Due to the sanitary aspect of our product, we do not accept returns. If for any reason you are dissatisfied with your order, please contact us at: support@glowbathandbodyco.com so that we may best solve the issue.

Can I cancel my order?

We understand that circumstances can change, and sometimes you may need to cancel your order. If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, subject to the following conditions:

  • Cancellation Deadline: You may cancel your order up to 24 hours after the order was placed. If you need to cancel after this deadline, please contact us to discuss your options.
  • Refunds: If you cancel your order before the cancellation deadline, we will issue a full refund to your original payment method. If you cancel after the deadline, we may charge a cancellation fee to cover any costs we have incurred.

If you have any questions about our cancellation policy or need to cancel your order, please don't hesitate to contact us.

Thank you for choosing our company, and we appreciate your business.

What is your processing time and shipping policy?

We strive to process and ship orders as quickly as possible. Please review our processing and shipping policy below:

  1. Order Processing Time:
    a. All orders are typically processed within 2-4 business days after the order is placed, excluding weekends and holidays.
    b. Customized or personalized orders may require additional processing time, and the estimated processing time will be mentioned on the product page or communicated to you via email.
  2. Shipping Time:
    a. Once your order has been processed, the shipping time will depend on the shipping method selected during checkout.
    b. We offer various shipping options, including standard shipping, expedited shipping, and express shipping, with estimated delivery times of 3-7 business days, 2-4 business days, and 1-2 business days, respectively.
    c. Please note that shipping times are estimated and not guaranteed, and may be subject to delays due to unforeseen circumstances, such as weather conditions, carrier delays, or customs clearance.
  3. Shipping Confirmation:
    a. Once your order is shipped, you will receive a shipping confirmation email with tracking information, if available, to help you track your package.
    b. Please note that it may take up to 24-48 hours for the tracking information to be updated by the carrier.
  4. Shipping Locations:
    a. We currently offer shipping to addresses within the United States only.
    b. We do not ship to PO Boxes or APO/FPO addresses.
  5. Shipping Fees:
    a. Shipping fees are calculated based on the weight, size, and destination of the package, and will be displayed during the checkout process.
    b. Free shipping may be offered on eligible orders as specified on the website or during promotional periods.
  6. Order Modifications/Cancellations:
    a. Once an order is placed, modifications or cancellations may not be possible if pass the 24 hour cancellation period or the order has already been processed or shipped.
    b. If you need to make changes to your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
  7. Lost or Damaged Packages:
    a. We are not responsible for lost or damaged packages during transit.
    b. If you receive a package that appears to be damaged, please notify the carrier and our customer service team immediately to initiate a claim.

We appreciate your understanding and cooperation with our processing and shipping policy. If you have any questions or concerns please feel free to email us at:support@bathandbodyco.com

What if I receive a damaged product?

We hope this doesn't happen and take quality control very seriously, and we want to make sure we understand the issue fully so we can take appropriate action to resolve it.

You will need to email support@glowbathandbodyco.com and provide us with some details about the damage. Specifically, we would like to know:

  • The extent of the damage (e.g. minor scratch, major dent, etc.)
  • Whether the product packaging was also damaged
  • Any other relevant information about the issue

Please attach photos of the damage to your response. This will help us to better understand the issue and determine the best course of action.

How do I contact customer service?

Please email us at: support@glowbathandbodyco.com

Are your products filled by weight or volume?

Our products are filled by weight, not volume. We believe that this is the fairest way to ensure that customers get the correct amount of product for their money.

We take great care to ensure that our products are filled to the correct weight. We use precise measuring equipment and perform regular checks to ensure accuracy. In fact we usually add more product into the container to reduce waste. You can also check the weight measurements listed on the product label to verify that you are getting the correct amount.

Do you offer international shipping?

Unfortunately, we do not currently offer international shipping. We apologize for any inconvenience this may cause.

My product doesn't look the same as before is something wrong or changed?

Our natural and handmade products may vary in appearance from time to time due to variations in natural ingredients, differences in the manufacturing process, or changes in temperature or humidity. However, we want to assure you that the recipe remains the same, so the quality and effectiveness of the product is consistent, even if the appearance is not. We take pride in the unique and natural qualities of our products and we hope you appreciate them too.

Are your products vegan?

Most of our products are vegan. We do have some products that contain animal-derived products such as our body lotions, body creams, and occasionally a lip gloss will not be considered vegan due to the mica or pigment used. If a lip gloss is not vegan it will be noted in the description.

How do I track my order?

  1. Check your email: After your order has shipped, we will send you an email with your tracking information. Please check your email, including your spam folder, for this message.
  2. Visit the carrier's website: Click on the tracking number provided in the email or copy and paste it into your browser to go to the carrier's website.
  3. Enter the tracking number: On the carrier's website, enter the tracking number provided in the email to see the status of your shipment.
  4. Check for updates: Check the tracking information regularly to see updates on the status of your shipment, including its expected delivery date.

If you have any questions or concerns about tracking your shipment, please feel free to contact our customer service team for assistance.